Terms of service

TERMS OF SERVICE

Last updated: September 2026

These Terms of Service govern your use of the On Point website and the purchase of products through our online store.

By using our website or placing an order, you agree to these terms.

Please read them carefully before placing an order.

1. About On Point

The website is operated by:

ON POINT BOXING LIMITED

Trading as On Point

Email: contact@onpointboxing.co.uk

Address: 28 whittock road, Bristol, BS4 8JD

Company number: 17481905

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not use the website in a way that could damage, disable, overburden or interfere with the website or its security.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our business or other users.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and pricing displayed on our website are accurate.

However, colours may appear slightly different depending on your device or display.

Product availability may change without notice.

All products remain subject to availability.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we will send an order confirmation acknowledging that we have received it.

The contract between you and On Point will be formed in accordance with the information provided during the ordering process and applicable law.

We reserve the right to cancel an order where there is a genuine reason to do so, such as a clear pricing error, suspected fraudulent activity, inability to fulfil the order or an item becoming unavailable.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

5. Prices

All prices displayed on the website are shown in pounds sterling (GBP, £), unless otherwise stated.

We reserve the right to change prices before an order is placed.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to genuine errors or other circumstances permitted by law.

6. Payment

Payment must be successfully received before an order is processed.

Payments may be processed by third-party payment providers.

We do not normally have access to or store your complete payment card information.

7. Delivery

We aim to dispatch orders within the processing period stated in our Shipping Policy.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Our Return and Refund Policy explains how we handle returns, cancellations, defective products and refunds.

Nothing in our Return and Refund Policy or these Terms of Service affects your statutory consumer rights.

For online purchases, applicable law may give you a right to cancel an order within a specified period even if the product is not faulty.

Where products are faulty, not as described or otherwise fail to meet applicable legal standards, you retain your statutory rights.

9. Product Care and Use

Customers are responsible for using products appropriately and in accordance with any care or usage instructions provided by On Point.

Products should only be used for their intended purpose.

Damage resulting from misuse, neglect, modification, accidental damage or failure to follow reasonable care instructions may not be covered by any voluntary guarantee or return arrangement.

This does not affect your statutory rights.

10. Intellectual Property

Unless otherwise stated, the content of this website, including our branding, logos, photographs, graphics, written content, product descriptions and design elements, belongs to or is licensed to On Point.

You may not reproduce, copy, distribute, modify or commercially exploit our content without our permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, analytics services and other Shopify-supported services.

Those services may have their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites that we do not control.

12. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website where necessary for maintenance, security, updates or other legitimate business reasons.

13. Accuracy of Information

We take reasonable care to ensure that information on our website is accurate and up to date.

If we discover a genuine error, we may correct it as soon as reasonably possible.

Nothing in these terms limits any rights you have where the law provides otherwise.

14. Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these terms affects your statutory rights relating to products that are faulty, unsafe, not of satisfactory quality or not as described.

To the extent permitted by law, On Point will not be responsible for losses that could not reasonably have been expected to result from a breach of these terms.

15. Events Outside Our Control

We will not be responsible for delays caused by circumstances beyond our reasonable control, including serious disruption to transport networks, natural disasters, severe weather, strikes, government action, major technical failures or other events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its effect on our customers.