SHIPPING POLICY

Last updated: September 2026

At On Point, we aim to process and dispatch orders as quickly as possible.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Orders are normally processed within 1-2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotions, holidays or periods of particularly high demand, processing times may be longer.

If there is an unexpected delay with your order, we will aim to provide an update where reasonably possible.

2. UK Delivery

We offer the following delivery options within the United Kingdom:
• Standard UK delivery: £4.99 – estimated 2–4 business days
• Express UK delivery: £6.99 – faster delivery, with the estimated delivery time shown at checkout

Free Standard UK delivery is applied automatically at checkout when you order 2 or more items.

Delivery estimates begin once your order has been dispatched and are not guaranteed unless expressly stated otherwise.

3. International Delivery

International shipping is:

Where international delivery is available, the available destinations, shipping costs and estimated delivery times will be displayed at checkout.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

These charges are outside of On Point's control.

4. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

If you believe your parcel has been delayed or is missing, please contact us at:

contact@onpointboxing.co.uk

Please include your order number.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us.

Additional delivery charges may apply where permitted by law if the order needs to be sent again.

6. Delayed or Missing Orders

Delivery times are estimates and can occasionally be affected by circumstances outside our control, including courier delays, severe weather, strikes, customs delays or other unforeseen events.

If your order appears to be delayed or missing, please contact us so that we can investigate with the relevant delivery provider.

Nothing in this policy affects your statutory rights concerning delivery.

7. Damaged Deliveries

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of the packaging and the product before disposing of any packaging.

We may request photographs or other information to help us investigate the issue.

8. Delivery Responsibility

We will take reasonable steps to ensure orders are dispatched correctly and promptly.

Where a delivery issue occurs, we will work with the relevant delivery provider to investigate it.

Our responsibilities and your rights will be determined in accordance with applicable consumer law.

9. Contact

If you have any questions regarding shipping or delivery, please contact:

Reece - reeceonpoint@gmail.com